Seven Desk Privacy Policy.
Last updated: Nov 3 2025

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PRIVACY POLICY

Effective Date: Apr 24, 2025

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Welcome to Sevendesk IT Services Inc. (“Sevendesk”, “we”, “us”, or “our”). At Sevendesk.ca, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information through our websites and services in compliance with applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

WHAT IS PERSONAL DATA OR PERSONAL INFORMATION?

When we refer to ‘personal data or personal information’ in this statement, we mean any information which you have given us that you could be identified by. It also refers to any information about an identified physical person directly. We take this very seriously as we know this is valuable to you.

 

What personal data do we collect and when do we collect it?

We extract information about you in diverse ways depending on how you communicate with us and our services via our website, social media channels, advertisements, and physical office where applicable.

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The following provides examples of the type of personal data that we collect from you and how we use that information.

 

CONTEXT

INFORMATION WE COLLECT

PRIMARY PURPOSE FOR COLLECTION OF INFORMATION

USER INTERACTIONS

If you create a user account on our website we collect your full name, email address, Phone number, Company name (where applicable). We also collect information relating to your actions while you are logged into your account.

To identify and communicate with users, process service requests, and manage billing through secure third-party payment processors.

Processing Payments

We collect identity verification documents and payment details via Wix Payments.

 

We collect this information to manage billing through secure third-party payment processors.

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WHAT IS THE PURPOSE OF COLLECTING YOUR PERSONAL DATA AND HOW IS IT USED?

In addition to the purposes and uses described above, we use data in the following ways:

1. To identify you when you visit our website or office.

2. To deliver and manage our IT services to you without any interruption.

3. To safeguard online transactions and avoid fraud and payment incidents.

4. To supervise and maximize our customer’s experience by enhancing our knowledge of our customers and providing customer service and support.

5. To conduct Analytics and service improvements.

6. To disseminate marketing and promotional materials, including information relating to our services, sales, or promotions.

7. To manage our relationships with our customers and also for in-house administrative purposes.

Note that depending on the provisions of applicable privacy laws, our collection, and processing of your personal data is based on different contexts upon your consent, our need to perform a contract, our legal or regulatory obligations, and/or our legitimate interest in conducting our business.

HOW WE COLLECT PERSONAL DATA OR PERSONAL INFORMATION

We collect personal information in the following ways:

1. Website contact forms

2. Subscription and service sign-ups

3. Cookies and tracking tools

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CONSENT

We collect personal information with your consent, which is obtained through:

- Checkboxes on forms
- Acceptance of our Terms and Privacy Policy
- Confirmation before completing purchases

THIRD PARTY DATA SHARING

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Learn more at https://www.wix.com/about/privacy.

DATA LOCATION AND STORAGE

Your personal information may be stored and processed on servers located outside of Canada, including in the United States, European Union, and Israel. Our website is hosted on the Wix.com platform, which manages global data storage through secure data centers.

Wix and its affiliates ensure compliance with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, as well as international standards such as the General Data Protection Regulation (GDPR) and ISO/IEC security certifications.

By using our website or submitting personal information, you acknowledge and agree that your data may be transferred to and maintained on servers located outside of your province, country, or other governmental jurisdiction.

HOW WE PROTECT YOUR PERSONAL DATA

No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal data from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal data. In the event that we are required by law to inform you of a breach to your personal data, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.

To secure and protect your data, we rely on Wix's built-in protections, including SSL encryption, firewalls, and secure payment handling to keep your data safe.

CHOICES AVAILABLE AS REGARDS YOUR PERSONAL DATA

As a Canadian resident, you have important rights and choices regarding how your personal information is collected, used, and shared. We are committed to honoring these rights and helping you exercise them easily.

1. Consent and Transparency:

We collect, use, and disclose your personal information only with your knowledge and informed consent, except where otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions and with reasonable notice.

2. Access to Your Information

You have the right to request access to the personal information we hold about you. Upon request, we will provide a summary of what data we have, how we use it, and with whom it may have been shared.

3. Correction and Updates

If you believe the information we hold about you is inaccurate or incomplete, you have the right to request a correction. We will take reasonable steps to update or amend your records as appropriate.

4. Marketing and Communication Preferences

You can choose not to receive promotional messages, newsletters, or marketing communications from us. Each communication will provide a clear option to unsubscribe. You may also contact us at any time to manage your preferences.

5. Cookies and Tracking Technologies

You can control or disable cookies and similar technologies through your browser settings. However, please note that some website features may not function properly without them.

6. Data Retention and Deletion

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. When information is no longer needed, we will securely delete or anonymize it. We follow wix data management’s policies.

 

COOKIES AND SIMILAR TRACKING TECHNOLOGIES

Cookies are small text files that are placed on your computer or mobile device by the websites you visit. Cookies can either be “persistent cookies” or “session cookies.” Persistent cookies allow websites to remember your information and settings when you return to the website or interact with our services repeatedly. Persistent cookies stay on your browser until you delete them, or they expire. Session cookies only last for as long as your session and are erased when you close your browser.

Wix (our website service provider) uses cookies for important reasons, such as:

1. To provide a great experience for your visitors and customers.

2. To identify your registered members (users who registered to your site).

3. To monitor and analyze the performance, operation and effectiveness of Wix's platform.

4. To ensure our platform is secure and safe to use.

Cookies necessary for the functioning of our Website

 

Cookie Name

Purpose

Duration

Cookie Type

XSRF-TOKEN

Cookie for fraud detection of calls

Session

Essential

hs

Security Cookie for Hive (legacy)

Session

Essential

svSession

Session cookie for identification

6 months

Essential

SSR-caching

Performance cookie for rendering

24 hours

Essential

TS*

Cookies for attack detection

Session

Essential

bSession

Used for system effectiveness measurement

24 hours

Essential

fedops.logger.sessionId

Tracking session errors and issues (resilience)

12 months

Essential

_wixAB3|*

Cookie for site experiments

6 months

Essential

server-session-bind

Cookie for API protection

Session

Essential

client-session-bind

Cookie for API protection

Session

Essential

 

MISCELLANEOUS

 

The following information relates to our privacy practices:

• Third Party Applications/Websites: Certain content, products, and services available on our site may include materials from third parties. Such third-party links on this site may direct you to third-party websites that are not connected or affiliated with us. We are not responsible for examining or evaluating such content or verifying their accuracy, and we do not guarantee and therefore will bear no liability or responsibility for any third-party materials or websites or for any other materials, products, or services of third parties. We are not liable, nor are we responsible for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. It is your responsibility to carefully review the third-party's policies and practices and ensure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be addressed to the third party.

• Changes To This Privacy Policy: We may change our privacy policy and practices. To the extent that our Privacy Policy changes in a material way, the policy that was in place when you submitted personal data to us will generally govern that data unless we receive your consent to the new privacy policy.

 

CONTACT

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contactus@sevendesk.ca
or by mail using the details provided below: 1409 Collip View Sw

Edmonton, AB, Canada, T6W 1C8

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FILING A PRIVACY COMPLAINT

If you have concerns about how your personal data has been handled, we encourage you to contact us first. If you are not satisfied with our response, you may file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at https://www.priv.gc.ca.

 

 

Last updated: Nov 3 2025.

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at contactus@sevendesk.ca.